Forum Discussion

Davisfarms's avatar
Davisfarms
New member | Level 2
3 years ago

I no longer have the option to scan a picture on my mobile.

The option to scan a photo from my camera roll is not there today(5/24). I used that feature yesterday(5/23) and I use that regularly to make pdf documents from pictures to save as receipts that I’m ...
Mobile
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Davisfarms, let's jump right into this! 

 

Can you clarify the OS of the device you're using, along with the Dropbox version that you have installed there?

 

Have you tried uninstalling, then re-installing the app, just to check if the behavior remains the same?

 

Keep me posted, and we'll take it from there!

  • salilbhattarai's avatar
    salilbhattarai
    New member | Level 2
    3 years ago
    I have the same problem as well. i’m guessing the issues started when my iPhone12 upgraded from ios 16.4 to ios 16.5.

    I can take a photo from the dropbox app to scan documents and convert them to pdfs but the option to scan photos from the photo app is no longer available.

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