Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Tim68's avatar
Tim68
Helpful | Level 6
2 years ago
Solved

I lost my pictures and videos when reinstalling the Dropbox mobile app

I had 3700+ pics/videos in my dropbox. I was having slow phone issues so decided I would transfer (all) data from phone to a USB drive, reset all settings on phone then reinstall saved info on USB to see if my phone was improved. All other info, apps ect came back except dropbox. My worst fear came real!! Please help me recover-I have tried all the help center methods and no luck. Tim

Mobile
restore
  • Tim68's avatar
    Tim68
    2 years ago
    After hours of attempting to recover my pics and videos I was finally able to accomplish by just a simple oversight. I swapped 2 numbers accidentally from my original Gmail. After the reset all settings I signed back in to dropbox with my correct Gmail which didn't allow access until I used the "wrong" gmail.

5 Replies

Replies have been turned off for this discussion
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    You should be able to just reinstall Dropbox from the App Store and log in with your username etc. and everything, as long as it uploaded, should be there. 

  • Tim68's avatar
    Tim68
    Helpful | Level 6
    2 years ago
    After hours of attempting to recover my pics and videos I was finally able to accomplish by just a simple oversight. I swapped 2 numbers accidentally from my original Gmail. After the reset all settings I signed back in to dropbox with my correct Gmail which didn't allow access until I used the "wrong" gmail.
  • martini's avatar
    martini
    New member | Level 2
    11 months ago

    dear plz i lost( missing) my photos and videos of my family plz plz plz need help to get it back,,m trying since 6 months plz help plz

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    I’m sorry to hear about this, martini. Can you clarify the type of Dropbox plan you have? 

    If you’re on Dropbox Basic/Plus, I’m afraid it’s not possible to restore any files/folders 30 days after their deletion.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!