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DD2002's avatar
DD2002
Explorer | Level 4
8 years ago
Solved

i Phone X cannot import photos -device is locked

When I plug into my iPhone X with my computer (Windows 10)  dropbox pops up a message ''Device is locked'' 

I tried all the ways that I read here in Dropbox support but nothing works .

I choosed ''I trust '' to my phone , I reinstalled dropbox in my computer, I opened the photos when I pluged the device and I changed the preferences in dropbox about asking me everytime about what to do with this device . What else can I do ?

Mobile
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  • Norah's avatar
    Norah
    8 years ago
     
    Hi DD2002, 
     
    As you mention that you already tried the steps that @Walt3R provided you with, next thing you should try is resetting your Camera Upload settings. This will allow your computer to automatically upload photos to Dropbox each time you plug in your mobile device. You can change your import preferences from the Dropbox application on your computer. 
     
    To do this, follow the instructions below:
     
    • Click the Dropbox icon in the system tray at the bottom right of your screen and then click on the gear in the Notifications panel.
    • Select "Preferences".
    • In the window that appears, click on "Change AutoPlay Settings".
    • In the AutoPlay settings, scroll down and choose the camera you want to change settings for. It will likely have "Import pictures and video using Dropbox" as the default.
    • Click on the drop-down menu and choose "Ask me every time" or choose a different application for importing.
     
    Let me know if this helps!

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago

    If you're not seeingh this option at all I would suggest re-installing our software and try anew davedallafior!

     

    Spoiler
    To do this, follow the instructions below:
     
    • Click the Dropbox icon in the system tray at the bottom right of your screen and then click on the gear in the Notifications panel.
    • Select "Preferences".
    • In the window that appears, click on "Change AutoPlay Settings".
    • In the AutoPlay settings, scroll down and choose the camera you want to change settings for. It will likely have "Import pictures and video using Dropbox" as the default.
    • Click on the drop-down menu and choose "Ask me every time" or choose a different application for importing.

    Let me know how it goes.

    PS: Phone support is currently available to Admins on our Advanced or Enterprse plans - yet you can always log a ticket with our team if you like more account specific assistance here: https://www.dropbox.com/support

  • davedallafior's avatar
    davedallafior
    Explorer | Level 4
    8 years ago

    I did that twice before I complained. Now pick up the phone!

  • Wiel's avatar
    Wiel
    Helpful | Level 5
    8 years ago

    it worked two times. Now it don't  work anymore. :-(

     

  • Wiel's avatar
    Wiel
    Helpful | Level 5
    8 years ago

      I have the solution for my Iphone. Posted twice but it is always marked as spam and not on the forum. Sorry about that.

  • 1315's avatar
    1315
    Explorer | Level 3
    8 years ago
    Answer the phone- Oh, Dropbox doesn’t do that. Even if you’re a stockholder.

  • 1315's avatar
    1315
    Explorer | Level 3
    8 years ago
    Does anyone want to see my $199 receipt paid to Dropbox that I paid to upgrade my account?

    They don’t care-
  • 1315's avatar
    1315
    Explorer | Level 3
    8 years ago
    Anyone notice how difficult it is to sign back into this forum?

    I’m an IT guy, a shareholder, paid in advance, and all I get are regurgitated articles from an owners manual that are wrong/outdated? Really?

    I demand a live person before I sell my stock, or worse yet, start quoting scripture.
  • 1315's avatar
    1315
    Explorer | Level 3
    8 years ago
    “Have a question?” Our Dropbox community is here to help you find an answer.”

    BULL**bleep**-
  • 1315's avatar
    1315
    Explorer | Level 3
    8 years ago
    Someone else has a solution and you block it as Spam?

    Is Dropbox part of the Clinton Foundation or just lazy liars?
  • 1315's avatar
    1315
    Explorer | Level 3
    8 years ago
    Oh look- I just won a badge-
    Too bad **bleep** don’t hang.

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