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vacmmc's avatar
vacmmc
Helpful | Level 6
2 years ago
Solved

I saved some folders to online-only but now I can't see them on my computer

Hello,

I somehow saved some folders to online only... but I cannot see them on my desktop app. 

When I click on them in dropbox online it doesn't give me the option to put them back on my desktop.

Please help. I am not to savvy with this stuff.

Valerie

desktop
sync
  • vacmmc's avatar
    vacmmc
    2 years ago

    I thank you as it was resolved. I didn't know I had to wait a while.
    But I am still lost as to how to make my few folders that are online only that I cannot see on my desktop. I have right clicked on them but there isn't a sync option or a make available off line option. 

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Could you send us a screenshot of where you're spotting the discrepancy so that we can have a visual too vacmmc ?

     

    Also, did you check the app's status in your system tray to see if it's still syncing or 'up to date'? 

  • vacmmc's avatar
    vacmmc
    Helpful | Level 6
    2 years ago

    Hello again,

    Under preferences I do not have a sync tab.

    I have this option checked: Dropbox system extension Allows Dropbox to store files as online-only to save hard drive space.

  • vacmmc's avatar
    vacmmc
    Helpful | Level 6
    2 years ago
    I have more than enough space on dropbox online
    Regular files (734.7 GB)
    Backup (1.3 GB)
    Replay (0 bytes)
  • vacmmc's avatar
    vacmmc
    Helpful | Level 6
    2 years ago

    Thank you so much... I just checked it and now there is ample space. 
    I love smart people.

     

  • vacmmc's avatar
    vacmmc
    Helpful | Level 6
    2 years ago

    I thank you as it was resolved. I didn't know I had to wait a while.
    But I am still lost as to how to make my few folders that are online only that I cannot see on my desktop. I have right clicked on them but there isn't a sync option or a make available off line option. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    If they're online-only, you should be seeing them in your Dropbox folder's structure from where you'd be able to make them available offline by right clicking on them and choosing the relevant option vacmmc 

     

    On the other hand, if you're referring to folders that have been selectively un-synced, you'd need to change the sync settings through the selective sync option in the sync tab in the app's preferences. 

  • vacmmc's avatar
    vacmmc
    Helpful | Level 6
    2 years ago
    Ok, I will try to find that again, but when you say app you are referring to my desktop right?
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Yes, I'm referring to the Dropbox desktop app vacmmc 

     

    You can access its preferences through the Dropbox icon in your system tray. 

  • vacmmc's avatar
    vacmmc
    Helpful | Level 6
    2 years ago

    Walter,

    Thank you. I just learned what a system tray is, I have been using my desktop app icon...😚

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