Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

__sarah__'s avatar
__sarah__
Explorer | Level 4
2 years ago

I see a grey X next to my Windows files and they can't be opened after disabling computer backup

Hello! I used to use the backup feature of Dropbox for my computer. Notably, this included my Documents folder (on Windows 10). At some point I turned off the backup feature because I thought I didn'...
Computer Backup
desktop
Dropbox Backup
Error Messages
sync
windows
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey __sarah__, how about moving one of the files, instead of copying it? Does that make any difference?

__sarah__'s avatar
__sarah__
Explorer | Level 4
2 years ago

Hi Hannah. Moving the files seems to work without issue.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks __sarah__!

     

    And if they're moved to a different location, are you able to open them? Do they keep the gray X?

    • __sarah__'s avatar
      __sarah__
      Explorer | Level 4
      2 years ago

      Hi Hannah. No, they remain unopenable and with the grey X.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey again, __sarah__, can you please check and let me know if the folder these files are in, is an actual folder or perhaps an alias/shortcut to the folder?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!