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__sarah__'s avatar
__sarah__
Explorer | Level 4
2 years ago

I see a grey X next to my Windows files and they can't be opened after disabling computer backup

Hello! I used to use the backup feature of Dropbox for my computer. Notably, this included my Documents folder (on Windows 10). At some point I turned off the backup feature because I thought I didn'...
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__sarah__'s avatar
__sarah__
Explorer | Level 4
2 years ago

Hi Hannah. Moving the files seems to work without issue.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks __sarah__!

 

And if they're moved to a different location, are you able to open them? Do they keep the gray X?

  • __sarah__'s avatar
    __sarah__
    Explorer | Level 4
    2 years ago

    Hi Hannah. No, they remain unopenable and with the grey X.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey again, __sarah__, can you please check and let me know if the folder these files are in, is an actual folder or perhaps an alias/shortcut to the folder?

  • __sarah__'s avatar
    __sarah__
    Explorer | Level 4
    2 years ago

    Hi Hannah, yes they are in an actual folder and not a shortcut.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for checking, Sarah.

     

    Would you mind checking one more thing? 

     

    Do you see any events related to those files in your events page or your deleted files page?

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