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oonabe's avatar
oonabe
Helpful | Level 6
2 months ago
Solved

I see a lot of selective sync conflicts, after the Windows desktop app randomly logged me out.

Hi,   today when I turned on my computer (Windows 11) the dropbox app had logged me out without me doing anything, out of the blue. I logged back in just for the app to start syncing over 2.5TB f...
desktop
Error Messages
sync
windows
  • oonabe's avatar
    oonabe
    2 months ago

    Hi,

    thanks for the answer, I finally resolved the issue by uninstalling and re-installing the app completely. The folder was the same as before and I usually have all my files only available in dropbox so they don't take space on my local drive, but for whatever reason it started syncing everything from scratch after I logged in and it was taking really long. I also got logged out on my mobile apps too, but I didn't do anything so I'm guessing it must have been because of an update?

    The folders in windows never appeared, I think the origin was that I couldn't wait for everything to sync from scratch again then I had to go out and didn't want to leave my PC on, but when I came back the missing folders would never appear under the windows browser, no matter how many times I tried refreshing the browser or resyncing with the desktop app or the secondary menu options (the ones that appear when clicking the right mouse button).

    In the end I had to fully uninstall the app, restart my PC and reinstall it then wait for everything to sync once I had the time to wait for it.

    Also when I started resolving the selective sync conflicts I noticed alll the conflicting folders and files were some I used to have shared with family or friends and I had recently stopped sharing them, not sure if this info can help you find any issues related to this.

    Anyways thanks for the answer and useful hints and links.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

I’m sorry to hear this happened, oonabe​.

When saying that the Dropbox app started re-syncing everything from scratch, do you mean that a new Dropbox folder was created on your computer, after you signed back in, or did the app start re-syncing the files in your existing/old Dropbox folder? 

As for the selective sync conflicts you see, these usually occur for this reason. Feel free to send me a screenshot of what you see though, and I can check it, as well.

When it comes to your missing folders, did you also double check your selective sync settings? Are the folders you're missing unselected on that list?

Finally, is there any chance that you were logged out of the Dropbox app due to the Dropbox for Windows update (since you mention something similar at the end of your post)? 

Please send over more details and we can take a look.

  • oonabe's avatar
    oonabe
    Helpful | Level 6
    2 months ago

    Hi,

    thanks for the answer, I finally resolved the issue by uninstalling and re-installing the app completely. The folder was the same as before and I usually have all my files only available in dropbox so they don't take space on my local drive, but for whatever reason it started syncing everything from scratch after I logged in and it was taking really long. I also got logged out on my mobile apps too, but I didn't do anything so I'm guessing it must have been because of an update?

    The folders in windows never appeared, I think the origin was that I couldn't wait for everything to sync from scratch again then I had to go out and didn't want to leave my PC on, but when I came back the missing folders would never appear under the windows browser, no matter how many times I tried refreshing the browser or resyncing with the desktop app or the secondary menu options (the ones that appear when clicking the right mouse button).

    In the end I had to fully uninstall the app, restart my PC and reinstall it then wait for everything to sync once I had the time to wait for it.

    Also when I started resolving the selective sync conflicts I noticed alll the conflicting folders and files were some I used to have shared with family or friends and I had recently stopped sharing them, not sure if this info can help you find any issues related to this.

    Anyways thanks for the answer and useful hints and links.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 months ago

      Thanks for the updates and the additional info you’ve shared with me! I’m glad to hear you were able to resolve this in the meantime. 

      If you face any similar issues at some point again, or there’s something else you may need assistance with, don’t hesitate to let me know.

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