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Xariel's avatar
Xariel
Helpful | Level 6
2 years ago
Solved

I see duplicate Dropbox folders on Windows, after reinstalling the desktop app, and they both sync

Hi there   I had a problem where I noticed one day about a month or so ago that my backup of my current computer had disappeared so couldnt access any files from my computer on my phone. The only...
desktop
Folders
sync
windows
  • Xariel's avatar
    Xariel
    2 years ago

    Hi Megan

     

    My husband has just managed to sort everything out for me. Thank you both for your help.

     

    edit: 

    For me it turned out that Id been using a downloaded version of dropbox on my computer and when I uninstalled it to fix my back up problem I then reinstalled dropbox using the microsoft app version of dropbox instead. That caused me to have two identical dropbox folders that were both syncing. To fix it we uninstalled dropbox again and then reinstalled using the downloaded version again and it fixed my duplicate folder problem. 

    The problem i was having where i was getting the message on the last screenshot about my folders were not in the defaut location, my husband googled some hidden commands in the dropbox application that allowed you to reset the default location which fixed that problem. I dont remember what is was now though im afraid.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Xariel, thanks for the screenshot! 

 

Would you be able to also check the app's preferences, and more specifically your Sync tab to check if the Dropbox folder path is the same one as the one you see on your screenshot?

Xariel's avatar
Xariel
Helpful | Level 6
2 years ago

Hi Megan

 

Here is the screenshot.

 

 

Thank you

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Xariel, thanks for the screenshot.

     

    Is the path of the other Dropbox folder exactly the same?

     

    If you click on the Dropbox icon in your system tray and then on the folder icon next to your avatar, the app should open your actual syncing Dropbox folder.

     

    Also, I want to point out that the sync icons on the files in your first screenshot don't look like Dropbox icons, but OneDrive ones.

     

    Can you disable OneDrive and let me know if the Dropbox icons come back?

    • Xariel's avatar
      Xariel
      Helpful | Level 6
      2 years ago

      Hi Hannah

       

      Yes both folders have the same filepath. When I click on the dropbox icon in the system tray the folder directs me to the bottom folder. In this screenshot.

       

      My Onedrive wasnt connected to any account but ive uninstalled it anyway. Doesnt look like anything changed. The screenshot above was after I uninstalled onedrive.

       

      Thank you

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for checking, Xariel.

         

        Another issue is that the icon of the Dropbox folder should be a Dropbox icon, not a blank white page icon.

         

        If you add a file or make any change to the bottom Dropbox folder, does this change sync to your account on dropbox.com as well?

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