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I see duplicate Dropbox folders on Windows, after reinstalling the desktop app, and they both sync
Hi there
I had a problem where I noticed one day about a month or so ago that my backup of my current computer had disappeared so couldnt access any files from my computer on my phone. The only way I could see to fix it was to reinstall dropbox on my computer which it fix the backup problem. However I now have a problem on my computer where my windows explorer shows two indentical dropbox folders. How do I remove of them without losing any files? Anything I do to one of the folders affects the other, they both have the same files and both sync. Thanks in advance.
Hi Megan
My husband has just managed to sort everything out for me. Thank you both for your help.
edit:
For me it turned out that Id been using a downloaded version of dropbox on my computer and when I uninstalled it to fix my back up problem I then reinstalled dropbox using the microsoft app version of dropbox instead. That caused me to have two identical dropbox folders that were both syncing. To fix it we uninstalled dropbox again and then reinstalled using the downloaded version again and it fixed my duplicate folder problem.
The problem i was having where i was getting the message on the last screenshot about my folders were not in the defaut location, my husband googled some hidden commands in the dropbox application that allowed you to reset the default location which fixed that problem. I dont remember what is was now though im afraid.
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Hi Megan
I did delete the folder and non of my usual files are on my computer anymore after uninstalling. However the folder is there but empty. I will see what happens when I reinstall then. Thank you
Hi Megan
It appears im practically back to square one in that the two folders are back in my windows explorer folder. Now however, my backup feature wont work. It keeps telling me my folders are not in the right location for it to work. Heres a screenshot.
Also my computer is now not linked properly. How do I link my computer so that my files are back as they were? Thank you
- Megan
Dropbox Community Moderator
I see, when you say that your device isn't properly linked, would you mind clarifying Xariel?
Also, if you check the app's preferences, and more specifically your Sync tab, where is your Dropbox folder located?
Are your Backup folders on the same path as the Dropbox folder, or somewhere else at the moment?
Hi Megan
My husband has just managed to sort everything out for me. Thank you both for your help.
edit:
For me it turned out that Id been using a downloaded version of dropbox on my computer and when I uninstalled it to fix my back up problem I then reinstalled dropbox using the microsoft app version of dropbox instead. That caused me to have two identical dropbox folders that were both syncing. To fix it we uninstalled dropbox again and then reinstalled using the downloaded version again and it fixed my duplicate folder problem.
The problem i was having where i was getting the message on the last screenshot about my folders were not in the defaut location, my husband googled some hidden commands in the dropbox application that allowed you to reset the default location which fixed that problem. I dont remember what is was now though im afraid.
I have the same exact problem. After reading the three pages under this topic, it remains unclear to me how to resolve the problem.
- Jay
Hi HollisHoHo, just to clarify, could you attach a screenshot, or more information what what you're experiencing, which device and OS you're using, and what steps you've tried so far?
I am having the exact same problem as well. Looks like we will have another 3 pages of the back and forth based upon the followup response.
For me it turned out that Id been using a downloaded version of dropbox on my computer and when I uninstalled it to fix my back up problem I then reinstalled dropbox using the microsoft app version of dropbox instead. That caused me to have two identical dropbox folders that were both syncing. To fix it we uninstalled dropbox again and then reinstalled using the downloaded version again and it fixed my duplicate folder problem.
The problem i was having where i was getting the message on the last screenshot about my folders were not in the defaut location, my husband googled some hidden commands in the dropbox application that allowed you to reset the default location which fixed that problem. I dont remember what is was now though im afraid.
