Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

GregMasters's avatar
GregMasters
New member | Level 2
3 hours ago
Solved

I sent a "File Request" to a free account, but the person can't send me large files.

I have a 2TB Pro plan, and I'm sending a "File Request" to a friend which has a free account, but he still can't upload files larger than 2GB in that shared link. And even then, that goes against his...
File requests
Share
upload
  • Megan's avatar
    Megan
    1 hour ago

    Hey GregMasters, thanks for writing back to me!

    They're limited to 2GB max, and the content shouldn't count against their own quota, that's correct.

    If you need something else, please let me know and I will be more than happy to help every step of the way. 

GregMasters's avatar
GregMasters
New member | Level 2
1 hour ago

Ah yes, I have a "Plus" not the "Pro"; and yes, those were the steps I followed.


So, that means they are limited to 2GB max file size, right?
But, that shouldn't count against their quota, correct?

I'll ask them to check again, without login first to their free DB account.

Thanks for the quick reply!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 hour ago

    Hey GregMasters, thanks for writing back to me!

    They're limited to 2GB max, and the content shouldn't count against their own quota, that's correct.

    If you need something else, please let me know and I will be more than happy to help every step of the way. 

About Create, Upload, and Share

Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Related Content