Forum Discussion

joelhempenius's avatar
joelhempenius
New member | Level 2
3 years ago

I unlinked-relinked after syncing was stuck, but now my files won't update online

Drop box was stuck on indexing for about 4 weeks Because of this my laptop had not synched or backed up for about 4 weeks To fix this i read that i could manually downloaded drop box update, th...
desktop
Mac
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey joelhempenius, sorry to see you're having syncing issues.

 

Just to confirm, where are the newer versions of your files stored right now?

 

Are they in the Dropbox folder that's now in ~/Library/CloudStorage or are they stored in a different location?

 

What's the sync status of the Dropbox app currently? You can hover over your Dropbox icon to see that.

 

And if you add a test file to the Dropbox folder in ~/Library/CloudStorage, does it sync to your account online?

 

Let me know and we'll go from there.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!