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Unlink Dropbox on laptop and relink to another account (OSX)
I am logged into a dropbox account on my laptop (desktop app) and should leave this account to connect to an other account. When I sign out of the first account under preferences in the desktop app, the app closes. When opening the app again, I'm automatically logged into the same account again. How can I connect to the second account? Even de-installing and re-installing the desktop app did not fix this. Any idea why this happens and how to solve it? Thanks for all your input, Tom
Thanks for trying Thomas C. G.!
Let's try one more thing.
Can you access Account A online, then visit your security page and remove your existing device?
Once you do that, you can access Account B online, restart your device and see if the app behaves the same way, and if it redirects you to Account A again.
6 Replies
- Megan
Dropbox Community Moderator
Hey again, Thomas C. G.! I hope you're having a good Wednesday!
The first we'd need to check is if you're signed into the correct account on our website too.
So, if you have Account A connected to your desktop app, and you need to sign out of it and sign into Account B, then you'd also need to do the same on our website before connecting the app.
Want to give it a go, and let me know if this works out for you? Thanks!
Hi Megan
thanks for your fast reply! Ok, I gave it a try - but no success. Here's what I did: I signed out of Account A on the desktop app as well as on the dropbox website. I then deinstalled the desktop app and made a system restart before I reinstalled it. I then went to the dropbox website and logged into Account B. After that I opened the desktop app and was automatically logged in Account A again...
Did I make any mistake here or is there something wrong with my system...?
- Megan
Thanks for trying Thomas C. G.!
Let's try one more thing.
Can you access Account A online, then visit your security page and remove your existing device?
Once you do that, you can access Account B online, restart your device and see if the app behaves the same way, and if it redirects you to Account A again.
Hi Megan
thanks for your help, that did the trick! I didn't even know there's a list of devices connected with my account(s) online available 😉 After deleting the device, I was presented with a login screen again and could easily connect to Account B, perfect!
Have a great and successful day,
Thomas- Megan
Amazing news!
That's what I like to hear (or read in our case) Thomas C. G.!
Enjoy the rest of your week ahead! 😎
- T_theresa_A
Community Manager
Hi Thomas C. G. and welcome to The Dropbox Community. I am glad to see that you successfully connected to your Dropbox account thanks to our Megan 's fantastic assistance 🙌.
I’m Theresa, one of the Community Managers 👩💻 here at Dropbox. If you are open to sharing, I’d really love to hear how Dropbox fits into your day-to-day routines 🤗! It’s always so great to learn about the different ways people work, and who knows? We might even have a few tips up our sleeve to help make things run even smoother for you 😁.
Looking forward to hearing from you,T 😸 (Dropbox Community Manager)
