Forum Discussion

vrdesign's avatar
vrdesign
Explorer | Level 3
2 years ago

I'm getting a new menu option when sharing a link, why?

I have a new menu when I right-click on Microsoft file Explorer. Some clients are getting prompts to require access, which does not work.    
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi vrdesign, thanks for bringing this to our attention.

 

What is the exact version of Windows that you're running?

 

Where exactly are you seeing that second part of the image you attached?

 

This will help me to assist further!

vrdesign's avatar
vrdesign
Explorer | Level 3
2 years ago

Jay,

Windows 10 Pro for Workstations. 

The second part occurs when I paste a link into an email or a Teams chat.

I was accustomed to having no issues with the links I sent until a month or so back.

Now, my recipients must log in or request access to the file when they receive the email or chat.

Rex

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey vrdesign, how long has this been happening for? 

     

    Also, is this a shared link that members can edit, or one that they have viewing permissions only?

  • vrdesign1's avatar
    vrdesign1
    Explorer | Level 3
    2 years ago

    viewing rights only.

    occurs in the last 30 to 60 days.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey vrdesign, would you mind waking me through he steps that you follow when trying to open the link? 

     

    Have you & the members tried opening it through your browser, and does that work or give them any specific messages? 

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