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Buck5271's avatar
Buck5271
New member | Level 1
9 months ago
Solved

I'm not able to upload photos to Dropbox from my Android phone to my laptop

I got a new Galaxy S25+ phone. Dropbox is & has been installed on both. I've never had an issue transferring photos from my phone to Dropbox on my laptop before. On my S25+. It shows the photos in a Dropbox file. But won't transfer or sync to laptop. Frustrating! 

Android
Camera uploads
desktop
  • Jay's avatar
    Jay
    9 months ago

    Hi Buck5271, Mike B.40, since there are two usernames here, this means that you have two separate Dropbox accounts, and have been logging into different accounts.

    Please double-check which email you're seeing when logged in on this page, and make sure it's the same email on all your devices.

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hi Buck5271, are you certain that you're signed into the same Dropbox account on all devices?

    Can you see your phone and laptops on the devices page?

  • Mike B.40's avatar
    Mike B.40
    New member | Level 2
    9 months ago

    Hi Jay,

    No, my S25 Galaxy Phone is not listed as a device along with my two laptops, and I cannot find where I can ADD a device/my S25+ to the Dropbox account.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hi Buck5271, Mike B.40, since there are two usernames here, this means that you have two separate Dropbox accounts, and have been logging into different accounts.

    Please double-check which email you're seeing when logged in on this page, and make sure it's the same email on all your devices.

  • Buck5271's avatar
    Buck5271
    New member | Level 1
    9 months ago

    Finally,,, Finally I think it's all good. I [hope] the Mike B40, is gone. I don't even know how I got or did that. Everything now should be Buck5271.  With the Gmail address  I uninstalled Dropbox in both laptops & the mobile app & reinstalled. Thank You and everyone that responded. 

    Whew!  Buck

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    No worries, glad to have helped out. Enjoy the rest of your week!

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