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ngoossens's avatar
ngoossens
Explorer | Level 3
3 years ago

Indexing stuck after installation on Windows 11

I have just installed the dropbox app on a new Windows 11 computer. I have changed my Dropbox directory to a portable driver where Dropbox was previously installed on my old computer with all the files already there.

Dropbox indexes all the files but stops indexing at around 20000 files.

Otherwise syncing is working fine on my other computers and phone.

I have tried uninstalling, reinstalling, advanced reinstalling, pausing sync but it still stops indexing at approx 20k files. My internet connection is good, my Dropbox version is 174.4.5852.

Thanks in advance for any help!

desktop
sync

5 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi ngoossens, thanks for bringing this to our attention.

     

    Have you tried rebooting your machine to see if this helps?

     

    Could you attach a screenshot showing this info, while hiding any personal info?

     

    This will help me to assist further!

  • ngoossens's avatar
    ngoossens
    Explorer | Level 3
    3 years ago

    Hi Jay thanks for coming back to me.

     

    Attached is a screenshot of my Dropbox app, is this what you wanted? It is stuck at indexing 29,466 files for a long time

     

    Edit: Oh and rebooting doesn't help unfortunately

     

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    It can take time for the Dropbox desktop application to finish indexing the files. How long have you kept the app running?

  • ngoossens's avatar
    ngoossens
    Explorer | Level 3
    3 years ago

    It has been running for many hours. It was indexing fine from >100k files to 29489 files then stopped..

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the info. If the issue is still persisting, could you contact the support team directly for further assistance on this matter?

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