I have tried everything in this list: https://help.dropbox.com/sync/files-not-syncing?utm_source=sup&utm_content=chatbot#check-sync and paused sync and resumed, restarted reinstalled - same number of files! what else shall I do??

Hi Mary I., thanks for bringing this to our attention. What OS and Dropbox version are you currently running on your machine? Have you already been in contact with the support team regarding this matter? This will help me to assist further!

Hi, yes I have been in touch with support via chat, running v182.4627

Mary I. wrote:Indexing stuck in the same number of files for days Are those files in use, or otherwise locked by another process? If so, Dropbox won't be able to index them.

all files are in use and they are accessible on my other computer and online but not in my laptop - have tried everything so getting desperate as this is my main travelling machine..

Hey Mary I., sorry to jump in here, but could you maybe try fixing your hardlinks and permissions as outlined here and let us know if syncing gets stuck at the exact same number of files again? If it does, please send us a screenshot so that we can have a visual too.

Forum Discussion

Mary I.

Explorer | Level 4

3 years ago

Indexing stuck in the same number of files for days

I have tried everything in this list: https://help.dropbox.com/sync/files-not-syncing?utm_source=sup&utm_content=chatbot#check-sync

and paused sync and resumed, restarted reinstalled - same number of files!

what else shall I do??

desktop

sync

12 Replies

Replies have been turned off for this discussion

Mary I.
Explorer | Level 4
3 years ago
Already done this - has not helped
Jay
Dropbox Community Moderator
3 years ago
Hi Mary I., have you tried replying to the ticket via email in order for the support agent to assist further on this matter?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Forum Discussion

Indexing stuck in the same number of files for days

12 Replies

About Create, upload, and share

Related Content

Dropbox stuck indexing files

Dropbox app is stuck indexing on Windows 11

Dropbox has been stuck/indexing thousands of files on my computer.

Stuck on indexing on Mac

Syncing issues - stuck on indexing

Recent Discussions

How can I get the Mac system folder 'Documents' into the Dropbox folder

The Dropbox desktop app is not syncing on my macOS Tahoe 26.1 computer

Why was my sharing paused?

"Disable downloads" feature not working on the desktop app

How can I migrate an entire Dropbox folder from one computer to another on Mac OS?