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DavidBally010's avatar
DavidBally010
Explorer | Level 4
6 years ago

Instructions on 'How to Move Dropbox Folder' not working

I suspect hosting my Dropbox Desktop (Desktop app) on my hard drive is the cause of my computer seriously bogging down recently. I wanted to try moving the DropBox Desktop to my Passport External H...
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desktop
Dropbox Basic
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hi there DavidBally010, thanks for reaching out to us. 

 

The Preferences should come up as a drop-down menu after clicking on your avatar icon. 

 

If you click on it and nothing happens, could you let me know if you've tried rebooting your computer? Maybe that will do the trick. 

 

Let me know how it goes, cheers!

  • DavidBally010's avatar
    DavidBally010
    Explorer | Level 4
    6 years ago

    I don't have an avatar but I think my initials are in the place it would be.  When I click on my initials, even after just rebooting, the only thing that opens is a partial picture of my name. It is not a hyperlink or anything else. Its just a picture.  I have pointed it out with the screen app and added an arrow to show what pops up when I click my initials.  That is not there normally and only pops out when I click on my initials.

    • Daphne's avatar
      Daphne
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Thanks for the screenshot DavidBally010!

       

      It seems that you're clicking on the Dropbox icon in your task bar/dock which is opening the app, which is why you're not seeing the appropriate options there.

       

      Please check out the screenshots for your computer's OS on this page to find the correct icon that's mentioned in the first step.

       

      Just to mention, we would generally recommend against moving the Dropbox folder to an external drive due to the issues that can be caused if the drive is unmounted while the desktop app is running.

       

      If you haven't already, please check out the info provided here before moving the folder to your Passport drive.

       

      Let me know if that helps!

      • James Lynes's avatar
        James Lynes
        Explorer | Level 4
        3 years ago

        Right.  It's not working!!!  Frustrating, frustrating frustrating!!!  (Chromebook ASUS) 

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