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jpkoval's avatar
jpkoval
New member | Level 1
11 months ago

iPhone disconnects and Camera Uploads won't sync my photos on the desktop app

I have an issue with the automatic upload of my photos from my phone. I used to plug my phone into my computer and it would automatically upload my pictures from my phone into my computer (connected ...
Camera uploads
desktop
windows
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Thanks for trying, jpkoval.

This time, can you also uninstall the app, before reinstalling it?

jpkoval's avatar
jpkoval
New member | Level 1
11 months ago

OK, uninstalled, rebooted, reinstalled, let it sync up, then connected iPhone. It seems like that worked, but I need to take a few new photos and see if it works next time.

Thx

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Glad to hear that and fingers crossed, jpkoval!

    Do let us know if the issue comes back, though, and we'll be happy to help.

    • jpkoval's avatar
      jpkoval
      New member | Level 1
      11 months ago

      I was premature in declaring it fixed, it is back to the same state of "
      iPhone disconnected with 0 of 9,XXX photos imported".

      Any more ideas?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    I see, thanks for letting me know, jpkoval.

    Can we send you an email, to investigate this further?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        11 months ago

        Thanks, jpkoval!

        I just emailed you and we'll continue there.

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