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Forum Discussion

Jeff267's avatar
Jeff267
Explorer | Level 3
2 years ago

Iphone doesn't sync with computer

I use the free DropBox version to track hobby purchases.  I update an Excel file on my PC to indicate the items I have purchased and have DropBox installed on my iPhone and my iPad.  I seem to have a...
desktop
Mobile
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Jeff267, thanks for bringing this to our attention.

 

If you upload a new file to the Dropbox site directly, does that file appear on both the desktop and mobile app?

 

This will help me to assist further!

  • Jeff267's avatar
    Jeff267
    Explorer | Level 3
    2 years ago

    Thanks Jay,
    I clicked on the link you provided, then clicked on upload and then selected the appropriate file.  I received an "Upload successful" message. However, when I go on my iPhone, I still have a previous version of the file?

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Is your phone connected to a stable WiFi network? Are you using cellular data at all?

       

      Have you tried completely rebooting the device?

      • Jeff267's avatar
        Jeff267
        Explorer | Level 3
        2 years ago

        Yesterday, the file on my phone was accessed through a cellular connection and today through my wifi connection.  In both cases I was accessing an older version of the file.

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