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jebauder's avatar
jebauder
New member | Level 2
3 years ago

iPhone photo uploads are corrupted

iPhone X, iOS 16.1   Manual upload of photos and videos with .jpg / .mov conversion enabled in Dropbox. Of 2,700 photos & videos uploaded, about 450 are accessible. The files that are accessib...
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loyal-user-ex's avatar
loyal-user-ex
Explorer | Level 3
3 years ago
Currently the OS is the latest version of iOS on an iPhone 14 Pro. But the issue has been constant over this time and also affected ny previous iphone (11 pro).

The save to issue is constant. It never works. Also the apple file browser on the iphone does not show dropbox, only local and the apple icloud.

I don’t remember the original ticket number, but it didn’t lead to anything. I have the paid version of drobox, and the dropbox app otherwise works.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi loyal-user-ex, have you tried contacting the support team again regarding this matter as they have more account and device specific information available?

  • loyal-user-ex's avatar
    loyal-user-ex
    Explorer | Level 3
    3 years ago
    No. As the problem still persists after so much time, and as other people are also seeing the same problem, my next step probably is to look for an alternative software. I will use Dropbox until I get too much fed up with the issue.

    I have zero faith in the issue getting fixed, but I am happy to be surprised here. Dropbox WAS a great app 🙂

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