Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
juchiast
10 months agoNew member | Level 1
Is Dropbox Paper down? I'm missing some Paper docs
Is Dropbox paper down? I have a dozen of papers and they are all gone.
Can you navigate your account and let me know if you can find a folder called "Migrated Paper Docs" perhaps juchiast?
23 Replies
Replies have been turned off for this discussion
- variegatedmind9 months agoNew member | Level 1
I can't even download the android app.
- Dela Antoinette10 months agoNew member | Level 1
You mean moving from paper to dropbox? Because everything in paper is what's missing on my end. I checked my email junk and promotions folders and didn't receive any notice about this change from Dropbox. I'm also uncertain everything was moved from paper and am working through files as we speak.
- Mark10 months ago
Super User II
Dropbox is busy moving everybody to Paper 2020 (yes, you read that right, its 5 years late). They are emailing people before they do it so you may have missed it/its ended up in Junk, however, it means you can now move the Paper files to any folder or location you want :)
Pleased you found them ! :)
- Dela Antoinette10 months agoNew member | Level 1
Mine shows a bunch of folders that were in Paper newly created by me at a time I wasn't even logged in. Now I see a bunch of my files have been migrated over to Dropbox in a folder that says migrated paper
- Mark10 months ago
Super User II
What does www.dropbox.com/events show?
- Dela Antoinette10 months agoNew member | Level 1
I'm getting this as well. Very annoying that there has been no email or announcement to users. Now I see in drobox a migrated paper folder without any notice.
- Dela Antoinette10 months agoNew member | Level 1
Same. Only ALL of my files are missing and I have no idea where they went
- Theresa10 months ago
Community Manager
Hi juchiast , and welcome to the Dropbox Community. 🎉
I’m happy to see that, with Walter’s help, you’ve regained access to your Paper documents.
By the way, I’m Theresa, a Community Manager here at Dropbox HQ. 👩💻 You might have seen me pop up around the Community. I love hearing how our members use Dropbox in their daily lives. If you’re open to sharing, I’d love to hear how you use Dropbox. ✨
You never know, we may be able to share your experience with our internal team and even provide you with some handy tips & tricks 💡 to make your workday even better. 🚀
Looking forward to hearing from you,
T 😺 (Dropbox Community Manager)
- jhubig10 months agoNew member | Level 2
Hello,
I guess I have a similar or even the same issue. I'm using Dropbox Paper since several years and it is my favorite app for storing a variety of notes, recipes, etc.
Since some days/weeks I lost the folder structure and direct access to all my paper documents inside the iOS App but also via the web interface in https://www.dropbox.com/paper/home:
My previous "setup" was containing a complete folder structure of all my notes. The full list and folder structure is still visible through the dropbox web interface (https://www.dropbox.com/home/Migrierte%20Paper-Dokumente) but not anymore in the iOS App and Paper Webinterface:
How can I get this back into my paper universe? Thanks a lot for your support.
- Walter10 months ago
Dropbox Community Moderator
Thank you for the ticket number Khandy
I was able to locate it and passed your comments on to the expert who's handling your case and they'll be getting back to you soon.
Let us know if you have anything else to add in the meantime.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!