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JoJ0_777's avatar
JoJ0_777
New member | Level 1
2 years ago

Issue restoring a backup from Dropbox down to my computer

Dear dropbox, This is my first time using this service, even though I have heard about it for a long time. My PC was recently compromised so I had to use some sort of online backup service, as I co...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I’m sorry to hear about the situation, JoJ0_777. To clarify, does the option reappear when syncing has been resumed? 

Other than that, I’d like to know the current syncing status and app version of Dropbox on your computer.

JoJ0_777's avatar
JoJ0_777
New member | Level 1
2 years ago

My App version is "211.4.6008". And I dont even know whats being synced anymore. It justs says its syncing over 30k files at the bottom, and no option to restore backup. I stop and start, restart the app. Nothing

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi JoJ0_777, thanks for the update. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

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