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Pc2fire's avatar
Pc2fire
New member | Level 2
5 years ago

Issues with Camera Upload

I’ve been having issues with my Camera Upload feature in my IOS Dropbox App. Usually when I open the app on my iPhone X, Dropbox will start locating the photos that it hasn’t uploaded yet and start u...
Camera uploads
Dropbox Plus
Mobile
sync
upload
JulianH3's avatar
JulianH3
Helpful | Level 6
5 years ago


In the camera upload menu I can only find the following settings:
Back up... -> All photos
Include videos -> On
Use cell data to back up -> off
Safe HEIC photos as -> jpg

In the iPhone settings background refresh was always active
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey JulianH3, sorry to jump in here, but could you try updating the app's version to our most recent one and re-enabling camera uploads if needed too?

Let us know if this helps!
  • JulianH3's avatar
    JulianH3
    Helpful | Level 6
    5 years ago

    Hi Walter, I updated to 242.3.2 but still the same issue. Still the only way to get it running for a moment is to log off from the app and log in again. But then I have to stay in the app. Otherwise it will stop again.

     

     

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