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Forum Discussion

Pc2fire's avatar
Pc2fire
New member | Level 2
5 years ago

Issues with Camera Upload

I’ve been having issues with my Camera Upload feature in my IOS Dropbox App. Usually when I open the app on my iPhone X, Dropbox will start locating the photos that it hasn’t uploaded yet and start u...
Camera uploads
Dropbox Plus
Mobile
sync
upload
DavidLaidlaw's avatar
DavidLaidlaw
New member | Level 2
5 years ago

With some advice from dropbox support, I was able to get this to work again.  I had to disable camera uploads then re-enable them.  After that, everything was fine.

ChristianL's avatar
ChristianL
Explorer | Level 4
5 years ago

I had the same problem, and "fixed" it by disabling camera uploads in the app, then re-enabling it. This seems like a bug in the recent versions of the app, as it has been working perfectly until 1-2 weeks ago, with no change to the app's settings.

  • Scott B.52's avatar
    Scott B.52
    Helpful | Level 5
    5 years ago

    I tried disable camera uploads and then re-enabling them but still doesn't work.  

    • crabbiappl's avatar
      crabbiappl
      Helpful | Level 5
      5 years ago

      I even tried it on a brand new phone.  I had the issue since April 2021 on an iphone XS with 126g hard drive.  I have a 2T subscription, and have used 30% of that storage.  I do not allow the camera uploads file to synch with my other devices - it just sits in the cloud collecting photos.  I just set up a new iphone 12 mini with 126g hard drive, and it's doing the same thing.  I deleted the dropbox app and reinstalled it.  I turned off camera uploads, waited 20 mins and turned camera uploads back on, to no avail.  After 30 mins it stiill says "Running camera uploads.  Scanning your photo library."  And nothing is happening.  I have used camera uploads on Dropbox for maybe 5 years with no issue, but as this is the major reason that I use Dropbox, if it doesnt work, there's no point in paying for Dropbox.  They should care about this!

      • Ade704's avatar
        Ade704
        Helpful | Level 6
        5 years ago

        I've been onto support and there is apparently a dropbox update that may fix this. As it happens, my problem has now disappeared so I am not doing anything more. My app updated a couple of days ago but not sure if that was me or an automatic one. 

         

        Anyone, all is good for now. Hope you all see the same. 

  • TN2MN's avatar
    TN2MN
    New member | Level 2
    5 years ago

    Same, that worked for me. Managed to get it 'unstuck' by turning off/on the camera uploads in Dropbox settings.

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