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Issues with online only files/folders
I had a problem where my (Windows desktop) dropbox was stuck syncing 43 files for 2 days meaning nothing else was synced up or down during. On another thread I found the suggestion to sign out and sign in again. Which I did. And that did fix that problem.
But I was left with a different problem.
I now cannot automatically open any file which is currently "online only". I am told it is corrupted, unavailable or cannot be accessed by the system depending on the type of file it is. This applies to every online file I have tried - of numerous types and sizes.
Every file has opened without issue if I manually set it to "make available offline" first, but that is a pain and was not necessary previously.
This did not happen before I signed out and in again. Online files were automatically downloaded and opened.
How do I get back to the behaviour again?
Similarly I do not have a "Make online-only" on the right click menu. I know some of these feature have been removed from preferences, but the online help says this right-click option is still present and the features pages strongly imply you can choose to make something online only.
So how do I get that option back?
In what I can only describe as "typical fashion", the point at which I ran out of ideas and asked for help.....both aspects started working. Sigh.
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- Hannah
Dropbox Community Moderator
Hey Maureen A., thanks for the nudge here and sorry to see you're having trouble.
Just to confirm that I understood correctly, do you mean that you switched your files to online-only, but only your zip files got switched and the rest remained available offline?
Are you getting some kind of error message when you try to open those?
Can you also send us a screenshot of the 'location' error message?
