Issues with website functionality

Hi,

I am also having the same issue and I am an Admin. I can delete things through the Desktop app but not on the web. others in my office are having the same problem. 

Two of us tried incognito mode on chrome and that did not help. 

Thanks!

Sorry to hear about this, Melissa Z.3.

Does this happen with all files in the account or specific ones?

If this has to do with team folders, can you try to delete them from the Content tab in your admin console and let me know if it works?

Hi everyone,
For the past 24 hours i've run into a new problem.

I own the files, but the delete button disabled.

Is this a glitch?

Thanks

Hi Hannah,

It is all files. I cannot view the specific file from the Admin Console. That is only showing me main folders and I cannot get to the individual file level from there (unless I'm missing something?).  

Thanks!

Melissa

I tried incognito and the results are the same.

Hey everyone, thanks for the info! 

Would you mind clarifying the plan you're currently using, and also send us a few screenshots, in order for us to have a visual too? 

Thanks a bunch!

Above is what the menu looks like with Delete greyed out. I am on the Advanced for Business plan. 

-Melissa

Thanks for the screenshot, Melissa! 

Is this a personal file of yours? I know you mentioned it works in the desktop app, but does the deletion go through to the account online, when you use the app to remove content? 

It is a file located within a shared folder on the website. I normally access through the desktop app which appears to be working fine. However, I do have co workers off-site that only access through the web for the same files. Both of us are having the same issue with the same shared files. I checked other files and it had the same issue. I made sure to check files that would not be in use by someone else. 

-Melissa

I am on Enterprise.