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Forum Discussion

coonrodc's avatar
coonrodc
Explorer | Level 4
3 years ago

It takes a long time for my files to become available offline, or the syncing fails completely.

Generally, I keep my Dropbox files off-line. In the past, if I marked a particular file "make available offline", the circle next to the file name would turn green fairly quickly, and the file would ...
desktop
sync
cfrivera1's avatar
cfrivera1
Helpful | Level 5
8 months ago

"Dropbox 222.4.5042 Up to date" - Upon installing this version of Dropbox, I immediately noticed an issue with file synchronization. Many files—far more than expected—were showing as taking "Zero bytes" of local disk space.  Notably, my local Dropbox folder was only occupying about half the expected disk space, suggesting incomplete offline storage.  Dozens of files appeared in the local folder but remained online-only (indicated by "Zero bytes" locally).  Opening these files took longer than usual, likely due to on-demand downloading.  All files should be fully downloaded and available offline by default (Based on my Preferences selection), yet newly synced files remain online-only unless manually downloaded each time.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Thanks for the updates so far! One more thing I’d like to ask you on this; do the files you make available offline remain as such, after you’ve changed their status, or do they automatically become online-only again at some point? 

    This will help us isolate the issue a bit more.

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