Forum Discussion

AFF's avatar
AFF
Helpful | Level 5
2 years ago

It takes a long time for the scanning process to start on the mobile app

When I open Dropbox Mobile and press the + button to scan a document, it takes sooo long for the camera button to pop up. How to fix this? (Other apps like Notes reveal the camera app much more quick...
Mobile
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey AFF, would you mind clarifying your device's OS, along with the Dropbox version you're using on your device? 

AFF's avatar
AFF
Helpful | Level 5
2 years ago

Using the latest db version, 368.2.2, iOS 17.4

inwill add that the OCR FUNCTON ISNTNworking. Hasntnfor a long time but I am a DB+ plan member. Please fix this too

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi AFF, just wondering if using a different network/cellular data makes any difference. 

     

    You mentioned that you already cleared the app's cache. Have you also tried uninstalling, and then re-installing the app? 

    • AFF's avatar
      AFF
      Helpful | Level 5
      2 years ago
      This is not an accepted solution. I accidentally pressed the accept button because that is usually where the reply button is located.
      • AFF's avatar
        AFF
        Helpful | Level 5
        2 years ago
        I have been working with customer support and no one can solve this problem. I am curious if anyone else on the Dropbox plus subscription plan is having issues with OCR scanning from their mobile app?

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