Forum Discussion

AFF's avatar
AFF
Helpful | Level 5
2 years ago

It takes a long time for the scanning process to start on the mobile app

When I open Dropbox Mobile and press the + button to scan a document, it takes sooo long for the camera button to pop up. How to fix this? (Other apps like Notes reveal the camera app much more quick...
Mobile
sync
AFF's avatar
AFF
Helpful | Level 5
2 years ago
I did not mean to accept the solution and I do not see how to Juon except the solution. It is still a problem. I have not tried a different cellular network. I’m not sure why or how that would make a difference. I did However, try scanning a document from my Fuji scanner and uploaded it to dropbox and it was able to locate so Dropbox is able to locate within the document if it is not scammed by the app on my phone
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey AFF, would it be okay if I send you an email, in order for us to have a closer look into the issue at hand? 

    • AFF's avatar
      AFF
      Helpful | Level 5
      2 years ago
      Yes
      • AFF's avatar
        AFF
        Helpful | Level 5
        2 years ago
        Yes please

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