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blindbat84's avatar
blindbat84
Explorer | Level 3
3 years ago

I've been banned from sharing links. What can I do?

So, I have been banned from sharing links from Dropbox for years, I never did get any understanding of why, I never got an email about it and just dug back through to see if I had gotten anything, but no such luck. It gives a message on the site that I did something against the ToS but I have absolutely no idea how or when. This has been years and I never share links enough for it to have mattered until recently now that I'm doing tabletop gaming. Is there anything at all I can do to get this ban removed at all, I don't even know when this started or why.

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  • Laureline's avatar
    Laureline
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey anonymous, 


    As a paid customer, you absolutely have access to email support. 
    The response you're receiving saying that the mailbox is unmonitored seems to be a bug - sorry for that!


    Let us have a look and we'll get back to you as soon as possible over email. 

  • jzurim's avatar
    jzurim
    Explorer | Level 3
    2 years ago

    I have the same problem.
    Could you help me  ?¿
    Reagards

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey jzurim - sorry to hear about this.

     

    Would it be OK if we reached out via email to have a  further look internally? 

  • jzurim's avatar
    jzurim
    Explorer | Level 3
    2 years ago

    Yes. of course. But the issue is that:    

     

    Regards

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No worries, jzurim, I've just sent you an email, so we will investigate this issue further offline.

     

    Just make sure to get back to me, when you get a chance.

     

    Thanks!

  • jzurim's avatar
    jzurim
    Explorer | Level 3
    2 years ago

    Hey Hannah

    any update ?¿

    I continue with this issue.

    Regards

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey jzurim - sorry to jump in here, but I can see that Hannah reached out to you via email to investigate further.

     

    Are you not able to find her email in your email's inbox or junk/spam folder? 

  • jzurim's avatar
    jzurim
    Explorer | Level 3
    2 years ago

    Hi walter

    I checked my mail but only I have mail by dropbox Community.

    This morning received this mail:

     

    But I continue with the problem, I cant share my information through a link.

     

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago
    jzurim wrote:

    Hi walter

    I checked my mail but only I have mail by dropbox Community.

    This morning received this mail:

     

    But I continue with the problem, I cant share my information through a link.

     

    Have you read what it said and why its resolved? 

     

    You can also see it at www.dropbox.com/support

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    jzurim, you’ll need to reply to Hannah’s email directly, so that she may further assist. From what I can see, there’s no response yet.

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