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I've deleted content from my Dropbox account, but I still can't share/sync new files.
Basic Dropbox Plan
I can’t sync my files on any device, neither mine nor those of my collaborators. I had run out of storage 5 months ago, and I deleted things. Now I have more than 1GB of fre...
Thank you for your reply.
I confirm that this is an issue affecting both the desktop app and the online version. If I upload a file to a shared folder, I can see that file. The problem is that the people the folder is shared with cannot see it. They do not see the changes I make to files that are already there, and I cannot see theirs. We are talking about Word documents that are a few KB in size or PDFs that, at most, might be a couple of MB — not videos or other large files.
Four months ago, I received a notification that synchronization had been interrupted, but it seems it has never become active again, even if now I have space.
Rich
Super User II
Super User III received a notification that synchronization had been interrupted, but it seems it has never become active again, even if now I have space.
Synchronization in this case refers to the Dropbox application on your computer syncing files to your account online, not between collaborators in a shared folder.
If that process is working now (i.e. add a file to your local Dropbox folder, and you can see it in your account through the Dropbox website), then synchronization is working again.
Can you check that? Add or change a file in the Dropbox folder on your computer, then after a moment sign in to the Dropbox website and see if that file has synced to your account. If it has, then there's a different issue preventing your shared files from updating.
I had run out of storage 5 months ago, and I deleted things. Now I have more than 1GB of free space ...
Post a screenshot of your space usage from your Plan page. It should look like this:
As well as a screenshot of your sync status, that Nancy asked for previously.
