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jlo-nyc
12 months agoNew member | Level 1
I've set my iOS camera uploads to add only new photos, but it's trying to re-upload everything.
I went from a iPhone 11 to a iPhone 16 Pro a few months ago. I backed up photos to Dropbox before I moved everything to the new phone. Had issues with the new phone and Apple had me do a full factory reset, and then I was only able to download certain (minimal) apps from my cloud, to prevent the new phone from picking up anything old that might have caused the issues. This shouldn't affect my Dropbox app, since that is a separate cloud. But now when I back up photos, it is scanning my ENTIRE library of photos, which is many years worth, it seems, and it seems to want to download all of these photos, most of which are already in my Dropbox. I went to settings to see if selecting "Back up/New photos only" would solve this issue, but it only identifies new photos as of today, not the past couple of months since I got this phone. But then I looked at what's in my Camera Uploads folder, and there are photos from as recent as early December, but not current. With my old phone, Dropbox would only grab the new photos since last upload. So what am I doing wrong here?
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- jlo-nyc12 months agoNew member | Level 1
seems the files are too large for upload here, how can I do this?
- jlo-nyc12 months agoNew member | Level 1
This is where it ultimately got stuck though
- jlo-nyc12 months agoNew member | Level 1
Can you see this?
- Walter12 months ago
Dropbox Community Moderator
Thanks for the clarification jlo-nyc
Could you also send us a screenshot of the screen you get stuck on so that we can have a visual too?
- jlo-nyc12 months agoNew member | Level 1
It's App version 406.2.2
- Hannah12 months ago
Dropbox Community Moderator
It does make sense, jlo-nyc.
Can you open the Dropbox app, tap on "account" and then on the gear icon, to find the version of the app that you're using, please?
- jlo-nyc12 months agoNew member | Level 1
I haven't tried that, but when I had to factory reset the new phone, because something was causing other issues, I had to download most apps as new, so this current app was technically a new download and install. Does that make sense?
- Hannah12 months ago
Dropbox Community Moderator
Thanks for the additional info, jlo-nyc.
It might have to do with the fact that even though the photos are old, this is a new phone, so it needs to scan them.
Have you tried to delete the Dropbox app, restart the device and then reinstall it, to see if it helps?
- jlo-nyc12 months agoNew member | Level 1
It went back to "Backing up..." function after all of that, and then scanned through more than 9k photos/videos again. And then back to "Running camera uploads. Scanning your photo library..." where it seems to be staying, at least for almost 10 minutes now. It used to say something like there are no new photos when it was done.
- jlo-nyc12 months agoNew member | Level 1
Yes, it does contain photos from my previous phone. So when I set up my new phone, I did connect to my iCloud and so the old photos that are not archived, I suppose, are in this new phone.
With my old phone, I would open up Dropbox app, select Photos in the nav at the bottom of the screen, and I could see "Backing up..." at the top scrolling through my Camera Roll, and it would take anywhere from 1 to a few minutes to figure out what was new (often a couple hundred), and then it would upload those. Now it's taking far longer, and it goes through thousands of photos. The last time I tried to upload, before I turned off uploading, the backing up function went well past 10k photos, and it wasn't done yet. Having tagged all the new stuff into an Album (in my Photos app) earlier, I can say there are. not even 5k photos/videos that are new since last upload to Dropbox. So is "Backing up..." just reviewing everything? It just stopped doing that. Now it says "Running camera uploads. Scanning your photo library..."
That said, it does seem to be uploading the new photos/videos since the last upload in early Dec.
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