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Forum Discussion

jolkadre's avatar
jolkadre
Explorer | Level 4
8 years ago
Solved

Job reached maximum retry attempts

When I try to upload a PDF in gmail, I get error "Job reached maximum retry attempts".    How I can fix it?
sync
  • Frank_S's avatar
    Frank_S
    8 years ago

    Hey all,

     

    Quick update on this. We've made some changes on our side that should improve the success rate for saving files to your Dropbox via the Gmail Chrome addin. The underlying cause behind the degradation in performance appears to be caused by an issue with attachment links that Gmail is providing us, so we've reached out to them to try and resolve this fully. 

     

    As always, once I have more information to share I'll loop back here with an update!

     

    Frank

Frank_S's avatar
Frank_S
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Hi all,

 

Just a quick heads up that this is under investigation by our engineering team. As soon as we have an update on this I'll post an update here. Apologies for the frustration caused, and thank you for your patience while we look into the root cause of these errors.

 

Thanks,

Frank 

DIANE C.14's avatar
DIANE C.14
Explorer | Level 4
8 years ago
Thank you Frank. I look forward to your reply

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