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Forum Discussion

jolkadre's avatar
jolkadre
Explorer | Level 4
8 years ago
Solved

Job reached maximum retry attempts

When I try to upload a PDF in gmail, I get error "Job reached maximum retry attempts".    How I can fix it?
sync
  • Frank_S's avatar
    Frank_S
    8 years ago

    Hey all,

     

    Quick update on this. We've made some changes on our side that should improve the success rate for saving files to your Dropbox via the Gmail Chrome addin. The underlying cause behind the degradation in performance appears to be caused by an issue with attachment links that Gmail is providing us, so we've reached out to them to try and resolve this fully. 

     

    As always, once I have more information to share I'll loop back here with an update!

     

    Frank

Frank_S's avatar
Frank_S
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Hi all,

 

Thanks everyone for your patience while we continue to investigate this one. We still unfortunately don't have a root cause for why this is happening, but have been able to reproduce the problem on our side which should help us identify the underlying cause faster. 

 

Apologies for any frustration caused, please be assured that we are working in the background to get this resolved and I will loop back here once we have an update.

 

Thanks,

Frank

rodo76's avatar
rodo76
Explorer | Level 4
8 years ago
It looks like it's solved, yesterday i tried and it worked. But i didn't check if the file was ok or damaged. Downloaded to db some AutoCAD files last weekend and all the .dwg files were damaged in the process of downloading. Had to download files the old way in gmail.
  • azepeda's avatar
    azepeda
    Explorer | Level 4
    8 years ago

    Still not working on my end. Still getting the same error message.

  • Dallas645's avatar
    Dallas645
    Helpful | Level 5
    8 years ago

    This is not working on my end either. This is slowing down my business a ton. Does anyone know of any other companies like Dropbox where it can link to multiple email accounts? 

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