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Dave B.5's avatar
Dave B.5
Helpful | Level 5
2 years ago
Solved

JPEG EXIF Comments Missing after uploading them

Late last year I uploaded a lot of .jpg files each with comments added to the EXIF data. Now when I access them, those comments are not there. Is there something in the backup process that would be s...
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  • Dave B.5's avatar
    Dave B.5
    2 years ago

    OK, I think I know what the problem is.  It has nothing to do with Dropbox.  It's a MacOS Finder issue.  Data in the "Comments" field for a file on MacOS is apparently stored in a separate, hidden file and when the main file is moved, that hidden file can be lost.  That is what apparently happened in my situation.

     

    Thank you anyway for your help.

Dave B.5's avatar
Dave B.5
Helpful | Level 5
2 years ago

OK, I think I know what the problem is.  It has nothing to do with Dropbox.  It's a MacOS Finder issue.  Data in the "Comments" field for a file on MacOS is apparently stored in a separate, hidden file and when the main file is moved, that hidden file can be lost.  That is what apparently happened in my situation.

 

Thank you anyway for your help.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

No worries, Dave. I’m glad you were able to figure it out at least.

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