Forum Discussion

Mirasol's avatar
Mirasol
Explorer | Level 4
2 years ago

Just installed the Mac upgrade from 2022 and now ALL my files are uploading.

I really regret having done this "upgrade," as all my files are in limbo. It is a terrifying feeling. Can anyone please tell me if this is normal and will end soon?  Thank you!
desktop
Mac
sync
Mirasol's avatar
Mirasol
Explorer | Level 4
2 years ago

Hi @Hannah,

I am running OS 13.6.7.

When I look on the Dropbox site, I see a May version of a file that I had been working on recently. Same as I am seeing in my Finder. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for checking, Mirasol.

 

This could mean that the changes you made to your files after May, never synced to your account for some reason.

 

It could be a connection issue, or something else, but this isn't caused by the update; it sounds like the update just jump-started the app and made it sync with your account online, because whatever you see in your account online, is what's actually synced to your account and our servers.

 

If that's the case, there's not much we can do on our end, to help you retrieve those updates, I'm afraid.

 

If you take a look at this file's version history, are you able to find more recent versions perhaps?

  • Mirasol's avatar
    Mirasol
    Explorer | Level 4
    2 years ago

    There is no question that this was caused by the upgrade. Until then, my files were syncing perfectly, immediately. This happened right after I upgraded. 

    I have a huge amount of files stored in Dropbox. At this point, I want to get them all out of there and onto my hard drive, but that seems impossible. I used to be able to move a file easily from Dropbox to my desktop. Since upgrading, the files now have an extension "webloc" instead of "docx" or whatever. I want to know how to get my files back. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      You mentioned that your files were syncing perfectly; if they were syncing, you'd be able to find them online or at least in your version history, can you check there and let me know what you find?

      • Mirasol's avatar
        Mirasol
        Explorer | Level 4
        2 years ago

        It shows lots of versions every day until May 30, when I left on a trip. Nothing in June, when I returned and updated my Dropbox version. 

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