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Just installed the Mac upgrade from 2022 and now ALL my files are uploading.
I really regret having done this "upgrade," as all my files are in limbo. It is a terrifying feeling. Can anyone please tell me if this is normal and will end soon?
Thank you!
There is no question that this was caused by the upgrade. Until then, my files were syncing perfectly, immediately. This happened right after I upgraded.
I have a huge amount of files stored in Dropbox. At this point, I want to get them all out of there and onto my hard drive, but that seems impossible. I used to be able to move a file easily from Dropbox to my desktop. Since upgrading, the files now have an extension "webloc" instead of "docx" or whatever. I want to know how to get my files back.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorYou mentioned that your files were syncing perfectly; if they were syncing, you'd be able to find them online or at least in your version history, can you check there and let me know what you find?
It shows lots of versions every day until May 30, when I left on a trip. Nothing in June, when I returned and updated my Dropbox version.
- Hannah
It sounds like something happened with the syncing process when you left on that trip.
What do you see in your events page? Any events after that date?
I got home on 6/11 and it was working then. On the events page, it shows that I added the app Dropbox on 6/14. After that, nothing was right.
It still says that it is indexing.
I appreciate your help, but someone needs to tell me what to do now. I followed the company's instructions to update and I'm left with all my files in limbo. My assumption about what went wrong is that the update behaved as I was newly installing Dropbox. There are so many files in my Dropbox that it could be indexing for the next year. Or maybe it got stuck. Either way, there has to be a solution.
Why can't I pull my files onto my desktop anymore? Why are they ".webloc" files now? How do I convert them back?It has been indexing since last Friday or Saturday.
A screenshot of the word Indexing, you mean? I prefer not to share a wider screenshot publicly, which would show my files.
The app is version 202.4.5551- Nancy
Sorry for jumping in, Mirasol. I just wanted to ask something else.
If you right click on your local Dropbox folder and select “Get info”, what’s the number of files you see?
If you wish, you can take a screenshot and crop it, so that we can’t see the rest of your computer screen.
Please feel free to jump in! 🙂
It isn't showing me the number of files. Size just says "--"- Nancy
Thanks for that, Mirasol! Now, as for the .webloc files, can you send me a screenshot of an example file with this extension? You can hide the name of the file, if you wish.
Regarding the files whose updates haven’t synced to your online Dropbox account, can you do a quick search in your Finder, and let me know if you can see your updated files anywhere on your local device?
Hi Nancy,
Here's an example. All my files have this extension now.
In the Finder, they all have a cloud symbol next to them. That never was the case before.
As for updating, the file in the first screenshot says it was last updated on May 30, even though I made several changes in the file last week. I didn't work on any other files since I upgraded my version of Dropbox, so I assume they are all current.
However, my menu icon still says "Indexing."Hi Walter,
I have only one account.
When I followed the instructions for fixing hardlinks and permissions, there was no option to click on for fixing. I assume because I didn't have anything to fix?
What I did notice, though, was that syncing was set up as cloud only. I guess that changed when I did the upgrade, so I switched it to Available Offline. I hope that means that in the next sync my files will be returned to my hard drive? 🙏
The Dropbox menu continues to say "Indexing." Also, could you explain why there is an exclamation point inside the cloud image on some files?Thank you for your help!
- Hannah
Hey again Mirasol, regarding the files with the cloud icon and exclamation point, it means that these are files or folders that can't update or sync to your Dropbox.
As for the hardlinks and permissions, the steps should all appear for you whatever the case; can you send me a screenshot of what you see instead?
Hi Hannah,
I didn't realize that I needed to hold the Option key to see them. Now I've clicked on both hardlinks and permissions.
As for the exclamation points, I notice that they are in files that I have been editing. So nothing I have edited since I updated my Dropbox is syncing.
Still indexing. Still have exclamation points in the clouds. Still don't have my files resident on my computer.
Hi Nancy. No, hundreds of my files exist only in the cloud now.
- Jay
Hi Mirasol, have you already submitted a ticket regarding this matter to the support team?
I had an online chat with Rudy a week ago, before trying to find the answer from the community. He followed up with recommendations from someone who wanted me to reinstall Dropbox. I was afraid to do that, afraid I would lose hundreds of files, so I posed the question on this forum. As I just now see, Rudy had opened a ticket. But that automatically closed because I didn't see it.
I just did. Thank you very much!
