Forum Discussion

Joan P.6's avatar
Joan P.6
Collaborator | Level 8
4 years ago

Kernel Panic on Mac OS Monterey 12.2.1

Kernel Panic has afflicted my new MacBook Pro since shortly after it arrived in December of last year.  My case was escalated to the engineers there and they suggest that Dropbox is causing the issue...
Create
desktop
Mac
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi Joan P.6, sorry to hear about this.

Could you please share some additional information about the issue at hand and/or a screenshot too?

If you reached out to our support team already, you can also let us know your ticket ID so that we can look it up in our system. 

Thanks!
Joan P.6's avatar
Joan P.6
Collaborator | Level 8
4 years ago

I have not contacted anyone about this because I did not know how to proceed. 

 Attached a screenshot from my most recent Kernel Panic.  Have had 4 today.  Actual logs are very long. Can you read this?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Have you tried reinstalling the app recently Joan P.6?

    If you did and still notice this, you can try an advanced reinstall as well.

    Let us know how it goes!
    • Joan P.6's avatar
      Joan P.6
      Collaborator | Level 8
      4 years ago
      Apple engineers had me delete the Dropbox.kext extension. Maybe that will solve the problem? I did reinstall the app not that long ago. Today I had no issues. Finger crossed. If the problem resurfaces, I will come back and let you know. Many thanks for your reply. (Looking forward to the DB update for the 13.3 OS.)
    • Joan P.6's avatar
      Joan P.6
      Collaborator | Level 8
      4 years ago
      Still having some issues but not as many. Should I reinstall the app? What is an advanced reinstall? These are known issues with Monterey. Have they been fixed?
      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago
        Sorry for the late response Joan P.6

        Did you had the chance to reinstall the app after all? 

        If so, did that improve matters for you?

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