Forum Discussion

raymyrtle's avatar
raymyrtle
Explorer | Level 3
3 years ago

Link to external drive, then link to laptop broken on Dropbox backup plan

I'm on the Dropbox Backup plan allowing me unlimited backup of my laptop and 1 external hard drive. The whole process has been bumpy to say the least, but the most recently problems have escalated:...
Computer Backup
desktop
Dropbox Backup
Mac
sync
raymyrtle's avatar
raymyrtle
Explorer | Level 3
3 years ago

Hello Nancy:

  I think the problem with my Mac's back up started when wanted to have drop box prioritize the back up of my external hard drive, and clicked a blue button that said something like 'stop backing up'.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for that, raymyrtle! What happens if you click on the “Save” button that’s showing in your second screenshot? I’d like to check if the Dropbox app starts backing up your computer files again, or if nothing at all happens.

  • raymyrtle's avatar
    raymyrtle
    Explorer | Level 3
    3 years ago

    Hi Nancy:

     Life's busy before Christmas, but I appreciate your helping me.

    I've tried to re-select my Mac for backup, Here are some screen shots:

     

     

    • raymyrtle's avatar
      raymyrtle
      Explorer | Level 3
      3 years ago
      Spoiler
      Opps I'm trying to upload the screenshots

       Hi Nancy: I hope these have landed safely!  Shows Mac (2) still disabled. 😞

      In spite of it apparently being accepted a few minutes earlier.

      Another strange thing, is that my account name seems to be an earlier one- so I have 780GB of 4GB 'capacity',  although I'm on an unlimited plan.?

      Is this why things aren't loading?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for the screenshots, raymyrtle.

         

        So, does the backup of your computer still appear as disabled in your backups page here?

         

        As for your capacity, while you might have unlimited space to backup your computer, your Dropbox space (the place outside the backup folders, which is for the rest of your Dropbox files) is not unlimited.

         

        What do you see about your usage here?

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