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magaelfa's avatar
magaelfa
Explorer | Level 3
3 years ago

Lost files after trying to upload them to my Dropbox account

Hello! I usually keep all my stuff on my Dropbox (professional account). I only used to have a folder with some stuff on my hard drive of my old laptop. I bought a new one last month and, to move thi...
File access
sync
upload
magaelfa's avatar
magaelfa
Explorer | Level 3
3 years ago

Hi Hannah, thanks for your answer. Yes, I dragger and dropped my folders to my Dropbox. Syncing looked complete to me, but now I am doubting it. How can I know that? It was a few weeks ago. Thanks!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

What does your Dropbox icon report, when you hover over it, magaelfa?

  • magaelfa's avatar
    magaelfa
    Explorer | Level 3
    2 years ago

    Hi Hannah,

     

    it's green and done now, and I thought it was when I switched off my old laptop, but cannot be sure now...

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey magaelfa, sorry for jumping in. 

       

      It sounds like the Dropbox app isn’t syncing anything at the moment, indeed. 

       

      By your last post, do you mean that you switched off your old laptop before the folder could 100% upload to Dropbox? 

       

      Did you check your Events page and Deleted files page? Do you see something more there perhaps?

      • magaelfa's avatar
        magaelfa
        Explorer | Level 3
        2 years ago

        Hi Nancy, thank you. I did switch off my laptop as syncing looked complete. Nothing unxpected among the deleted files. I tried rewinding several times and it did recover some files but for some reason they go straight to the deleted files and I cannot manage to restore them. Still trying to figure it out...

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