Forum Discussion

magaelfa's avatar
magaelfa
Explorer | Level 3
3 years ago

Lost files after trying to upload them to my Dropbox account

Hello! I usually keep all my stuff on my Dropbox (professional account). I only used to have a folder with some stuff on my hard drive of my old laptop. I bought a new one last month and, to move thi...
File access
sync
upload
magaelfa's avatar
magaelfa
Explorer | Level 3
2 years ago

Hi Nancy, thank you. I did switch off my laptop as syncing looked complete. Nothing unxpected among the deleted files. I tried rewinding several times and it did recover some files but for some reason they go straight to the deleted files and I cannot manage to restore them. Still trying to figure it out...

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hmm, that’s a bit odd. Can you send me a screenshot of what you see on your end perhaps, when trying to restore those files?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!