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Forum Discussion

charibancho's avatar
charibancho
Explorer | Level 4
3 years ago

Mac backup 0% complete, 'Backup now' is grey, says will complete in 1 sec but no movement.

I noticed Dropbox Backup today, looks good for my needs as a long time solo user w/ a 2TB account.   Selected documents and music folders in my Mac user account, all looked OK then....nothing, no...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey jwnicholsdds - sorry to jump in here, but can you let us know the exact status and version of the desktop app as shown in your menu bar?

 

If you clarify your device's OS version and if you've tried any of the troubleshooting steps mentioned in the OP, I'd appreciate it. 

jwnicholsdds's avatar
jwnicholsdds
Explorer | Level 3
2 years ago

Hey Walter, I'm not sure what you mean. I am on Microsoft WIndows 11 home, and downloaded the latest version of dropbox.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey jwnicholsdds, regarding the sync status and version of the Dropbox app that Walter asked for, you can find that if you hover your mouse over the small Dropbox icon in your system tray, by the computer's clock.

    • williamstan's avatar
      williamstan
      New member | Level 2
      2 years ago

      Hi 

       

      I encoutered the same issue. 

       

      Under the Dropbox Backup Page, it stated "done" under the status, but "0" in size (graph 1)

      When i clicked into the sub folder, there is nothing there (graph 2)

      When i hoved over the dropbox icon, it showed some messages (graph3) which i am not familiar with

       

      Can you help to resolve the issue

       

      thanks

       

      graph 1

      Graph 2

       

       

       

      Graph 3

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey williamstan, thanks for the nudge here.

         

        Let's see what we can find, so we can get to the bottom of this.

         

        In graph 3, it appears as if your Dropbox application is indexing a Dropbox system file; has the sync status changed since or is it still stuck on that same message?

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