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charibancho's avatar
charibancho
Explorer | Level 4
3 years ago

Mac backup 0% complete, 'Backup now' is grey, says will complete in 1 sec but no movement.

I noticed Dropbox Backup today, looks good for my needs as a long time solo user w/ a 2TB account.   Selected documents and music folders in my Mac user account, all looked OK then....nothing, no...
Dropbox Backup
Mac
sync
upload
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for your feedback here, EdVanSchleck, and sorry to see you're having this issue.

 

Can you let us know the sync status and version of the Dropbox app on your PC?

 

You can hover over the Dropbox icon in your system tray for that.

EdVanSchleck's avatar
EdVanSchleck
Helpful | Level 5
2 years ago

Hi Hannah,

admittedly, I had given up on this in the meantime and concluded to just cancel my Dropbox subscription and to another service. However, I'd decided to give this a last chance.
So here is the information you requested:

The Dropbox version is: v200.4.7134
The status is: "Updated" ("Aktualisiert/Alles auf dem Neusten Stand")
The progress bar for the external drive I want to backup is stuck at 0%.

As mentioned, my problem here appears to be exactly the same as that of many other users (including Mac users) in this thread.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey EdVanSchleck! Hope you don’t mind me jumping in. 

     

    I wanted to ask for a screenshot of what you see on this page. Are you able to delete your backup from there and start over?

     

    Also, was the external drive unplugged from your computer at any given point, while Dropbox was running/backing up your files?

  • EdVanSchleck's avatar
    EdVanSchleck
    Helpful | Level 5
    2 years ago

    Hi Nancy, you see a screenshot above. As also reported by other users in this thread, the Status says "Finished", but the size of the backup remains at 0 Bytes and there are no subfolders or files. I have dis- and reconnected the device, but only after nothing happened for hours. I have now repeated my backup attempt by only selecting one folder on the 1000 GB external SSD. However, this backup does not happen either.

    One more question: I did not yet try to delete my backup, since the wording of the menu entry is somewhat ambiguous and my trust in the DB software is now limited. Is it 100% ensured that the content of my external harddrive (the to-be-backuped data) is not affected or deleted by deleting the backup?

    EdVanSchleck

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi EdVanSchleck, have you already tried contacting the support team for further assistance regarding this matter?

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