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Forum Discussion

charibancho's avatar
charibancho
Explorer | Level 4
3 years ago

Mac backup 0% complete, 'Backup now' is grey, says will complete in 1 sec but no movement.

I noticed Dropbox Backup today, looks good for my needs as a long time solo user w/ a 2TB account.   Selected documents and music folders in my Mac user account, all looked OK then....nothing, no...
Dropbox Backup
Mac
sync
upload
MrMoo's avatar
MrMoo
New member | Level 1
2 years ago

I have the same problem about a year after the others in this thread have posted. Opened a support ticket.

Is anything being done to fix this?

I just started a trial mostly for the backup feature and it is disconcerting that it is not working right out of the gate.

Will await for a response but if this isn't solved in the next week I will cancel my trial and move to Google Drive.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey MrMoo, I found your ticket in our system and I can see our support team has reached you already. Can you please reply to their email, when you get the chance?

    • Barbadori's avatar
      Barbadori
      New member | Level 1
      10 months ago

      Hi, i find myself having the same problem, left it synching overnight and is still stuck on 0% saying that is uploading 2 files and it's gonna take a second. Checked firewall, restarted but still nothing happening. Please help.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        10 months ago

        Hey Barbadori - sorry to hear about this.

        Could you clarify your computer's exact OS version and the version and status of the Dropbox desktop app as shown in your menu bar?

        Did you try logging out of your account and then back in through the app's preferences?

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