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Forum Discussion

charibancho's avatar
charibancho
Explorer | Level 4
3 years ago

Mac backup 0% complete, 'Backup now' is grey, says will complete in 1 sec but no movement.

I noticed Dropbox Backup today, looks good for my needs as a long time solo user w/ a 2TB account.   Selected documents and music folders in my Mac user account, all looked OK then....nothing, no...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey MrMoo, I found your ticket in our system and I can see our support team has reached you already. Can you please reply to their email, when you get the chance?

Barbadori's avatar
Barbadori
New member | Level 1
10 months ago

Hi, i find myself having the same problem, left it synching overnight and is still stuck on 0% saying that is uploading 2 files and it's gonna take a second. Checked firewall, restarted but still nothing happening. Please help.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey Barbadori - sorry to hear about this.

    Could you clarify your computer's exact OS version and the version and status of the Dropbox desktop app as shown in your menu bar?

    Did you try logging out of your account and then back in through the app's preferences?

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