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charibancho's avatar
charibancho
Explorer | Level 4
3 years ago

Mac backup 0% complete, 'Backup now' is grey, says will complete in 1 sec but no movement.

I noticed Dropbox Backup today, looks good for my needs as a long time solo user w/ a 2TB account.   Selected documents and music folders in my Mac user account, all looked OK then....nothing, no...
Dropbox Backup
Mac
sync
upload
germanus's avatar
germanus
New member | Level 2
8 months ago

I have the same issue now in April 2025... 0% backed up, updating X files / sometimes "complete" and still 0 bytes updated... It seems this has not been solved in over two years, then why even keep offering the Backup as a service if it doesn't work? Like others, this is why I'm trialing Dropbox, but no way am I going to keep paying. And before you ask, it's the latest update of everything... MacOS 15.4.1, Dropbox 222.4.5042, firewalls checked, multiple reboots, etc. Any recommendations?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Sorry to hear about this, germanus. Can you send me a screenshot of your current Dropbox app syncing status? 

    I’d also like a screenshot of what you see on this page.

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