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charibancho's avatar
charibancho
Explorer | Level 4
3 years ago

Mac backup 0% complete, 'Backup now' is grey, says will complete in 1 sec but no movement.

I noticed Dropbox Backup today, looks good for my needs as a long time solo user w/ a 2TB account.

 

Selected documents and music folders in my Mac user account, all looked OK then....nothing, no movement. Stuck at 0% even though it says updating 2,367 files and 1 sec remaining. Nothing, nada. I've rebooted, removed the external drive I wanted to also backup, re-installed Dropbox, no other cloud service-connected files are present in anything I want to backup, tried automatic backups on and off....but nothing. The 'Backup now' is also greyed out whatever I do. I've looked at various Db help pages but nothing. Any ideas appreciated.

 

Also why no Backup label?

 

Mac 13.4.1 Ventura

Latest Dropbox

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  • germanus's avatar
    germanus
    New member | Level 2
    8 months ago

    Hi Nancy,
    Thank you for picking this up! This is the screenshot from the status (Done, 0 bytes - the SSD is nearly 900GB in reality). I can't send you the status, though I'm afraid, as I have deleted it and started manually uploading folders to the browser one by one, as it seems to work better, even though it's tedious. But I am very happy to try any recommendations you have. The status used to be like "Extreme SSD - 68 GB - 0 bytes, 0% backed up ... 4562 files updating" and the files would tick along, then jump up in number again, but after a day of syncing, there was nothing in the backup and it was still 0%.
    Best,
    Charlie

  • germanus's avatar
    germanus
    New member | Level 2
    8 months ago

    P.S. I have a network monitor, so I can see traffic - and there wasn't a lot of traffic happening - for a while I thought Dropbox was just scanning local files before starting the upload. Currently with the manual upload, the upload traffic jumps to 10MBps as the files go up (and they actually show up).

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Thanks for providing more info! Do you remember how much traffic there was when you were trying to back up your external drive perhaps?

    If you try to initiate the external drive backup again (with these steps), do you see any difference in the syncing speed?

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