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charibancho's avatar
charibancho
Explorer | Level 4
3 years ago

Mac backup 0% complete, 'Backup now' is grey, says will complete in 1 sec but no movement.

I noticed Dropbox Backup today, looks good for my needs as a long time solo user w/ a 2TB account.

 

Selected documents and music folders in my Mac user account, all looked OK then....nothing, no movement. Stuck at 0% even though it says updating 2,367 files and 1 sec remaining. Nothing, nada. I've rebooted, removed the external drive I wanted to also backup, re-installed Dropbox, no other cloud service-connected files are present in anything I want to backup, tried automatic backups on and off....but nothing. The 'Backup now' is also greyed out whatever I do. I've looked at various Db help pages but nothing. Any ideas appreciated.

 

Also why no Backup label?

 

Mac 13.4.1 Ventura

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  • aid11's avatar
    aid11
    Explorer | Level 3
    3 years ago

    I too have the same problem, backup has been left four 45 mins and there are no files in the backup folder

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi charibancho, thanks for bringing this to our attention.

     

    How long did you give the computer time to complete the migration for the Dropbox Backup feature? 

     

    It can take time to move the specified folders into the Dropbox folder to back them up.

     

    This will help me to assist further!

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