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kungpikliu's avatar
kungpikliu
New member | Level 2
2 years ago

Mac desktop app doesn’t allow me to create a new folder

I have a desktop app on my Macbook Pro, it has been working fine but all of a sudden, I’m not able create new folder.

But I can create new folder on Dropbox site.

I checked my permission, they’re all fine. I also restarted my laptop twice, it’s still not working.


The "create new folder" option is dimmed (unavailable):

 

But it’s become available if I go inside one of the folders in my Dropbox:

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