Forum Discussion

MrRichie's avatar
MrRichie
Explorer | Level 3
2 years ago

Mac OS - Files are unable to sync according to the desktop app

I am getting the sync issues message with macos.  When I press the "view file" button, nothing happens if finder is not already open. If a finder window is already open, it just brings finder to t...
desktop
Mac
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi MrRichie, thanks for bringing this to our attention.

 

Are you able to locate these file names manually in Finder within the Dropbox folder?

 

This will help me to assist further!

  • MrRichie's avatar
    MrRichie
    Explorer | Level 3
    2 years ago

    Hey Jay, 

    I an not able find them on the local machine. They are on my online and viewable via the browser.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey MrRichie, let me jump in here too!

       

      Also, what’s the OS version of your computer, as well as the Dropbox app version?

       

      If there's a chance that these are hidden files, then you can press Command + Shift + . (the period key) to show them in your Finder.

      • MrRichie's avatar
        MrRichie
        Explorer | Level 3
        2 years ago

        I'm on Sonoma 14.5
        Dropbox v 203.4.4857

        This has been an issue for a few months, but Its only that it has bugged me enough to find a solution. 

        The files are not hidden files.

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